Frequently Asked Questions
What products does Berylia sell?
Berylia specializes in practical and comfortable furniture for modern homes, including folding sofa beds, sofas, lounge chairs, and other versatile seating solutions.
Where does Berylia ship?
We currently ship to customers throughout the United Kingdom.
Is shipping free?
Yes. Standard shipping is always free on orders delivered within the United Kingdom.
How long does delivery take?
Our standard estimated delivery time is 3–5 business days after your order has been processed and dispatched.
Delivery times can occasionally vary due to courier delays, high order volumes, weather, public holidays, or other circumstances outside our control.
How can I track my order?
Where tracking is available, tracking information will be provided after your order has been dispatched.
If you have not received tracking information or your tracking status has not updated, please contact our customer service team with your order number.
Can I change my delivery address after placing an order?
If you need to change your delivery address, contact us as soon as possible at tresacompany002@gmail.com.
We will do our best to make the change before your order is dispatched. Once an order has been shipped, we may be unable to change the delivery address.
What should I do if my furniture arrives damaged?
Please contact us as soon as possible if your product arrives damaged.
Send us your order number and clear photographs of the damaged product and packaging so that we can assess the issue and determine the appropriate solution.
Depending on the circumstances, we may arrange a replacement, repair, or refund.
Do you accept returns?
Yes. We accept eligible returns within 30 days of delivery.
Returned products should be in reasonable condition and, where possible, include the original packaging, accessories, and components.
Please contact us before sending anything back so we can provide the correct return instructions.
Is return shipping free?
Yes. Return shipping is free for eligible returns.
We do not charge a restocking fee.
Do you charge a restocking fee?
No. Berylia does not charge restocking fees.
Are there any final sale items?
No. We do not designate any products as final sale items.
However, products may not qualify for a full refund if they have been damaged after delivery through misuse, neglect, improper assembly, or other handling not attributable to Berylia.
Your statutory consumer rights are not affected.
How will I receive my refund?
Once an eligible returned product has been received and inspected, an approved refund will be issued to the original payment method used for the purchase.
Your bank or payment provider may require additional time to process the refund and display the funds in your account.
Can I cancel my order?
If you want to cancel an order, contact us as soon as possible at tresacompany002@gmail.com.
We will make reasonable efforts to accommodate cancellation requests received before dispatch.
Once an order has been dispatched, you may need to follow our return procedure.
Do your products require assembly?
Some furniture products may require assembly, while others may arrive ready to use.
Please check the individual product description and supplied instructions for the specific product you purchase.
If assembly is required, we recommend following the provided instructions carefully.
What should I consider before ordering a large piece of furniture?
Before purchasing a sofa, sofa bed, or other larger furniture item, we recommend checking the available space in your home as well as access through:
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Doorways
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Hallways
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Stairways
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Lifts
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Other entrances or access points
Pay particular attention to the product dimensions listed on its product page.
How can I contact Berylia?
Our customer support team is available to help with product questions, orders, delivery, returns, refunds, and other inquiries.
Email: tresacompany002@gmail.com
Phone: +44 7537 170811
Berylia
52 Cloncurry St
London, SW6 6DU
United Kingdom