Frequently Asked Questions

Find answers to some of the most common questions about shopping with Berylia.

1. Where does Berylia ship?

Berylia currently ships orders throughout the United Kingdom.

2. How much does shipping cost?

Standard shipping is always free on orders delivered within the UK.

3. How long does delivery take?

Our estimated standard delivery time is 3–5 business days after your order has been processed and dispatched.

Delivery times may occasionally vary due to carrier delays, public holidays, severe weather, or other circumstances outside our reasonable control.

4. How can I track my order?

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time for the carrier's tracking system to update after dispatch.

5. Can I return my order?

Yes. Eligible products can be returned within 30 days of delivery.

Returned items generally need to be unused, in suitable condition, and accompanied by their original packaging and accessories where applicable.

6. Is return shipping free?

Yes. Berylia provides free return shipping for eligible returns.

Please contact our customer service team before returning an item so we can provide the appropriate return instructions.

7. Do you charge a restocking fee?

No. Berylia does not charge restocking fees for eligible returns.

8. What if my product arrives damaged or defective?

Please contact us as soon as possible if your product arrives damaged, defective, incomplete, or incorrect.

We may ask you to provide photographs and your order number so that we can investigate the issue and arrange an appropriate solution.

9. How will I receive my refund?

Approved refunds are generally issued to the original payment method used for the purchase.

Once the refund has been processed, your bank or payment provider may require additional time for the funds to appear in your account.

10. Can I cancel my order?

If you need to cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before the order has been dispatched. Once an order has been dispatched, you may need to follow our return procedure.

11. What products does Berylia sell?

Berylia offers a range of practical products for the home and outdoor space, including garden storage solutions, barbecues, kitchen appliances, cooking equipment, and other household products.

12. How can I contact Berylia?

You can contact our customer support team using the information below:

Email: tresacompany002@gmail.com
Phone: +44 7537 170811

Berylia
52 Cloncurry St
London, SW6 6DU
United Kingdom

When contacting us about an existing order, please include your order number so we can assist you more efficiently.