Shipping policy

Last updated: August 23, 2026

At Berylia, we aim to make ordering simple and convenient by providing free standard shipping throughout the United Kingdom.

1. Shipping Destinations

Berylia currently ships orders to addresses within the United Kingdom.

We are unable to guarantee delivery to locations outside the United Kingdom at this time.

2. Shipping Cost

Standard shipping is always free.

There are no additional standard shipping charges added to your order at checkout.

3. Standard Delivery

Our standard delivery timeframe is:

3–5 business days

Delivery times are estimates and begin after your order has been processed and dispatched.

Business days generally exclude weekends and applicable public holidays.

4. Order Processing

Orders are normally processed after payment has been successfully confirmed.

Processing may occasionally take additional time during periods of high order volume, promotional events, or unforeseen operational circumstances.

Once your order has been dispatched, it will be handed to the appropriate delivery carrier for transportation to your delivery address.

5. Delivery Address

Please make sure that your delivery information is complete and accurate when placing your order.

This may include:

  • Full name

  • House or building number

  • Street name

  • Town or city

  • County, where applicable

  • Postcode

  • Contact telephone number

Berylia is not responsible for delivery issues caused by incorrect or incomplete information supplied by the customer.

If you notice an error in your delivery address after placing an order, contact us as soon as possible. We will make reasonable efforts to update the address before the order is dispatched.

6. Delivery Delays

While we aim to meet the estimated 3–5 business day delivery timeframe, occasional delays may occur due to circumstances outside our reasonable control.

These may include:

  • Severe weather.

  • Transportation disruptions.

  • Carrier operational issues.

  • Public holidays.

  • High delivery volumes.

  • Incorrect or incomplete delivery information.

  • Other unforeseen circumstances.

If your order is delayed beyond the estimated delivery timeframe, please contact us and we will assist where possible.

7. Tracking Information

Where tracking is available for your order, tracking information may be provided after the order has been dispatched.

Tracking updates are supplied by the relevant delivery carrier and may take some time to appear after an order enters transit.

8. Failed Delivery Attempts

If a delivery attempt is unsuccessful, the carrier may make another attempt, leave instructions for collection, or provide alternative delivery arrangements.

If you receive a delivery notice, please follow the instructions provided by the carrier.

Additional delays may occur if a parcel is not collected within the carrier's required timeframe.

9. Damaged Packages

If your package arrives visibly damaged, we recommend taking photographs of the package and product before disposing of any packaging.

Please contact us as soon as reasonably possible with:

  • Your order number.

  • A description of the damage.

  • Photographs of the package and product.

We will review the issue and determine the appropriate solution.

10. Missing or Incorrect Items

If your order arrives with a missing item or contains an incorrect product, please contact us promptly.

Provide your order number and details of the issue so that we can investigate and assist you.

Depending on the circumstances, we may arrange a replacement or refund.

11. Delivery Confirmation

Once the delivery carrier confirms that an order has been delivered to the provided delivery address, the order may be considered delivered.

If you believe your order has been marked as delivered but you have not received it, please contact us so that we can assist with the delivery investigation.

12. Changes to Shipping Information

We recommend contacting us immediately if you need to change your delivery information.

We can only guarantee changes that are successfully made before the order has been dispatched.

Once an order has entered the delivery network, changes may not be possible and may need to be arranged directly with the carrier.

13. Contact Us

If you have questions about shipping, delivery times, tracking, or an existing order, please contact Berylia:

Berylia
52 Cloncurry St
London, SW6 6DU
United Kingdom

Email: tresacompany002@gmail.com
Phone: +44 7537 170811

We are happy to assist with your delivery-related questions and concerns.