Shipping policy

Last updated: August 30, 2026

At Berylia, we aim to make your shopping experience simple and convenient, with reliable delivery and free standard shipping across the United Kingdom.

This Shipping Policy explains how we process, dispatch, and deliver orders placed through our online store.

1. Shipping Destinations

Berylia currently ships to addresses within the United Kingdom.

We do not currently offer standard shipping to destinations outside the United Kingdom.

Please ensure that your delivery address is complete and accurate when placing your order.

2. Shipping Cost

Standard shipping is always free.

There are no standard delivery charges added to eligible orders during checkout.

3. Processing Time

Orders are normally processed and prepared for dispatch within a reasonable period after the order is successfully placed and payment has been confirmed.

Processing may occasionally take longer during periods of high order volume, holidays, promotional periods, or circumstances outside our reasonable control.

If there is a significant delay affecting your order, we will make reasonable efforts to keep you informed.

4. Standard Delivery

Our standard estimated delivery time is:

3–5 business days

The delivery timeframe begins after your order has been processed and dispatched.

Please note that the 3–5 business day estimate is a general delivery estimate and is not guaranteed. Actual delivery times may vary depending on the destination, courier operations, weather, public holidays, and other circumstances outside our control.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Before completing your purchase, please carefully check:

  • Full name

  • House or building number

  • Street name

  • Apartment, flat, or unit number, if applicable

  • Town or city

  • Postcode

  • Contact telephone number

Berylia is not responsible for delivery problems resulting from an incorrect or incomplete address provided by the customer, subject to your statutory rights.

6. Order Tracking

Where tracking information is available, it may be provided after your order has been dispatched.

Tracking information may take some time to become active after the parcel has been handed to the delivery provider.

If you have not received tracking information or your tracking information has not updated, please contact our customer service team and we will assist you.

7. Delivery Attempts

The delivery provider may make one or more delivery attempts depending on its procedures.

If a delivery cannot be completed because nobody is available to receive the order, the courier may leave delivery instructions, arrange another attempt, or make the parcel available for collection.

Please follow any instructions provided by the delivery provider.

8. Delayed Deliveries

While we aim to meet our estimated delivery times, delays can occasionally occur.

Possible causes include:

  • High order volumes

  • Courier delays

  • Severe weather

  • Public holidays

  • Transportation disruptions

  • Incorrect or incomplete delivery information

  • Unexpected operational issues

  • Events outside our reasonable control

If your order appears to be significantly delayed, please contact us at tresacompany002@gmail.com with your order number so that we can assist.

9. Missing or Lost Orders

If your order has not arrived within the expected delivery timeframe, please contact us so that we can investigate the delivery status.

We may contact the relevant delivery provider to obtain additional information about the shipment.

Please provide your order number and any relevant delivery information when contacting us.

10. Damaged Products

If your furniture arrives damaged, please contact us as soon as reasonably possible.

To help us assess the issue, we may request:

  • Your order number

  • Photographs of the damaged product

  • Photographs of the packaging

  • A description of the damage

Depending on the circumstances, we may arrange a replacement, repair, refund, or another appropriate solution.

Your statutory consumer rights are not affected.

11. Large Furniture Deliveries

Some Berylia products, including sofas and sofa beds, may be larger or heavier than standard parcels.

Customers should ensure that the delivery location can reasonably accommodate the product and that there is suitable access to the property.

Before ordering, we recommend checking:

  • Doorway dimensions

  • Hallway width

  • Stairway access

  • Lift dimensions where applicable

  • Available space at the intended delivery location

Berylia is not responsible for difficulties accessing a property caused by inadequate access or incorrect measurements provided by the customer, subject to applicable consumer rights.

12. Delivery Instructions

If you have specific delivery requirements, please contact us as soon as possible after placing your order.

We will make reasonable efforts to communicate relevant instructions to the delivery provider, but we cannot guarantee that every special request can be accommodated.

13. Changes to Delivery Information

If you need to change your delivery address after placing an order, contact us immediately at:

Email: tresacompany002@gmail.com

We will make reasonable efforts to update the delivery information before dispatch.

Once an order has been dispatched, we may be unable to change the delivery address.

14. Undeliverable Orders

If an order is returned to us because it could not be delivered due to an incorrect address, refusal of delivery, or other circumstances attributable to the customer, please contact us to discuss the available options.

Additional delivery arrangements may be required.

Nothing in this section limits any rights you may have under applicable consumer protection law.

15. Delivery Confirmation

An order may be considered delivered according to the delivery confirmation or tracking information supplied by the applicable delivery provider.

If you believe an order has been incorrectly marked as delivered, please contact us promptly so that we can investigate the matter.

16. Shipping Restrictions

Certain locations or delivery circumstances may be subject to restrictions imposed by the delivery provider.

If we are unable to deliver an order to the address provided, we will contact you where reasonably possible to discuss the available options.

17. Free Shipping

Our standard shipping service is provided at no additional cost to customers.

Any optional services or special delivery arrangements, if offered in the future, may be subject to separate terms and charges, which will be clearly communicated before purchase.

18. Contact Us

If you have questions about shipping, delivery times, tracking, or an existing order, please contact us:

Berylia
52 Cloncurry St
London, SW6 6DU
United Kingdom

Email: tresacompany002@gmail.com
Phone: +44 7537 170811

Our customer service team will be happy to assist with your delivery-related questions.