Order Tracking
Want to know where your Berylia order is? We’re here to help you stay informed from dispatch to delivery.
Track Your Order
Once your order has been dispatched, tracking information may be provided to you by email.
Please allow some time for the carrier's tracking system to update after your parcel has entered transit.
If you have received a tracking number, you can use the carrier's tracking service to check the latest delivery updates.
When Will I Receive My Tracking Information?
Tracking information is generally provided after your order has been processed and dispatched.
Our standard delivery timeframe is 3–5 business days within the United Kingdom.
Please note that tracking information may not appear immediately after dispatch. It can take some time for the carrier to scan and register your parcel.
My Tracking Hasn't Updated
If your tracking information has not changed for a short period, your parcel may still be moving through the carrier's network.
Tracking updates can occasionally be delayed due to:
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Carrier processing times
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High parcel volumes
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Weekends or public holidays
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Transportation delays
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Regional delivery issues
If your tracking has not updated for an extended period, please contact us and we'll be happy to assist.
My Order Says Delivered but I Haven't Received It
If your tracking information shows that your order has been delivered but you cannot locate it, please:
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Check around your property and any designated safe locations.
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Check whether a neighbour accepted the parcel.
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Review any delivery instructions or notifications from the carrier.
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Contact us if you still cannot locate your order.
We will do our best to help investigate the delivery with the relevant carrier.
Need Help With Your Order?
If you need assistance with tracking or delivery, contact Berylia with your order number.
Email: tresacompany002@gmail.com
Phone: +44 7537 170811
Berylia
52 Cloncurry St
London, SW6 6DU
United Kingdom
Standard delivery: 3–5 business days
Shipping: Always free across the UK