Terms of service

Last updated: August 30, 2026

Welcome to Berylia. These Terms of Service govern your use of our website and the purchase of products from our online store.

By accessing or using our website, or placing an order with us, you agree to these Terms of Service. Please read them carefully before using our website or purchasing our products.

1. About Berylia

Berylia operates an online retail store offering sofas, sofa beds, lounge chairs, and other furniture products to customers in the United Kingdom.

Berylia
52 Cloncurry St
London, SW6 6DU
United Kingdom

Email: tresacompany002@gmail.com
Phone: +44 7537 170811
Website: berylia.shop

In these Terms, "Berylia", "we", "us", and "our" refer to Berylia. "You" and "your" refer to the person using our website or purchasing our products.

2. Using Our Website

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not:

Use our website for fraudulent or unlawful activities.
Attempt to gain unauthorized access to our website or systems.
Interfere with the operation or security of the website.
Introduce malicious software, viruses, or harmful code.
Copy, reproduce, or misuse our website content without permission.
Use our website in a manner that could damage our business or other users.

We reserve the right to restrict or terminate access to our website where reasonably necessary to protect our website, customers, or business.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, specifications, and other information displayed on our website are accurate and up to date.

However, minor variations may occur between product photographs and the actual product, including differences in:

Colour
Texture
Appearance
Materials
Measurements
Packaging

Such variations may result from photography, lighting, screen settings, manufacturing tolerances, or product updates.

Where dimensions and specifications are provided, customers should review them carefully before placing an order.

4. Product Availability

All products are subject to availability.

We reserve the right to:

Limit quantities available for purchase.
Discontinue products.
Correct product information or pricing errors.
Refuse or cancel an order where necessary.

If we are unable to fulfill an order that you have already paid for, we will contact you and, where appropriate, provide a refund for the affected order.

5. Prices

Product prices are displayed on our website at the time of purchase.

We reserve the right to change prices at any time. A price change will not affect an order that has already been accepted unless otherwise permitted by applicable law.

We make reasonable efforts to ensure that prices are displayed correctly. If a significant pricing or product information error occurs, we may contact you before processing the order.

6. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After submitting your order, you may receive an order confirmation acknowledging that we have received your order.

An order confirmation does not necessarily mean that the order has been accepted.

We reserve the right to accept or decline an order where reasonably necessary, including in circumstances involving:

Product availability issues
Pricing or listing errors
Suspected fraudulent activity
Incorrect customer information
Technical errors
Other circumstances where fulfillment is not reasonably possible

If we cancel an order after payment has been received, we will arrange an appropriate refund.

7. Payment

Payment must be successfully completed using one of the payment methods available at checkout.

By submitting payment information, you confirm that:

You are authorized to use the payment method.
The information provided is accurate.
The transaction is legitimate.

Payment transactions may be processed by third-party payment providers. We do not generally store complete payment card details on our own systems.

8. Shipping and Delivery

We currently ship orders to customers within the United Kingdom.

Standard delivery is generally estimated at:

3–5 business days

Standard shipping is free.

Delivery estimates are provided as general guidance and may vary depending on factors such as product availability, courier operations, weather, public holidays, and circumstances outside our reasonable control.

Once an order has been dispatched, delivery is handled by the applicable shipping provider.

Please ensure that your shipping address and contact details are accurate when placing your order.

9. Delayed or Failed Deliveries

If your order is delayed, please contact us so that we can assist with checking the delivery status.

If a delivery cannot be completed because of incorrect or incomplete information supplied by the customer, failure to accept delivery, or other circumstances attributable to the customer, additional arrangements may be required.

Nothing in these Terms limits your statutory rights concerning delivery.

10. Returns and Refunds

We accept eligible returns within 30 days of delivery.

Return shipping is free.

We do not charge restocking fees and do not designate products as final sale items.

Products should be returned in reasonable condition and, where possible, with their original packaging, accessories, and components.

For complete information regarding eligibility, return procedures, damaged products, refunds, and other return conditions, please refer to our Return & Refund Policy.

11. Faulty, Damaged, or Incorrect Products

If you receive a product that is damaged, defective, or materially different from what you ordered, please contact us as soon as reasonably possible.

We may request photographs or other information to help us assess the issue.

Depending on the circumstances and your legal rights, we may provide an appropriate remedy, which may include repair, replacement, or refund.

Nothing in these Terms affects your statutory rights regarding faulty or misdescribed goods.

12. Furniture Assembly and Use

Where a product requires assembly, customers are responsible for following the assembly instructions supplied with the product.

Products should be used only for their intended purpose and in accordance with applicable instructions and safety information.

Damage caused by improper assembly, misuse, unauthorized modification, neglect, or use outside the product's intended purpose may not be covered by our voluntary return or refund procedures.

This does not affect any rights you may have under applicable consumer protection laws.

13. Intellectual Property

All content available on our website, including but not limited to:

Product descriptions
Photographs
Graphics
Logos
Text
Website design
Page layouts
Branding
Software and other materials

is owned by or licensed to Berylia and may be protected by intellectual property laws.

You may access and use the website for personal, non-commercial purposes.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit our website content without our prior written permission, except where permitted by law.

14. User Information

When creating an account or placing an order, you agree to provide accurate and current information.

You are responsible for ensuring that information such as your name, email address, telephone number, billing address, and delivery address is accurate.

If information is incorrect, it may affect our ability to process or deliver your order.

15. Third-Party Services

Our website may rely on third-party services to provide certain functionality, including payment processing, website hosting, analytics, advertising, and delivery services.

Third-party services may have their own terms and privacy policies.

We are not responsible for the independent operation or policies of third-party services, except to the extent required by applicable law.

16. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that it will always be uninterrupted, error-free, or available.

Temporary interruptions may occur because of:

Maintenance
Technical problems
Hosting issues
Security incidents
Internet or network failures
Circumstances outside our reasonable control

We may modify, suspend, or discontinue parts of the website where reasonably necessary.

17. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

Subject to the foregoing, Berylia will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

We are not responsible for losses caused by a customer's misuse of a product, failure to follow applicable instructions, or provision of inaccurate information, to the extent permitted by law.

Nothing in these Terms affects your statutory consumer rights.

18. Events Beyond Our Reasonable Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

Such circumstances may include:

Natural disasters
Severe weather
Fire
Flood
Epidemics or pandemics
Transportation disruptions
Courier disruptions
Strikes or industrial disputes
Government actions
Internet or infrastructure failures
Other events that could not reasonably have been anticipated or prevented

Where such an event occurs, we will make reasonable efforts to minimize its impact and resume normal service as soon as reasonably possible.

19. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

Please review our Privacy Policy for further information about our data practices.

20. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our website, products, services, business practices, or applicable legal requirements.

When we make changes, we will update the "Last updated" date at the top of this page.

Your continued use of the website after updated Terms are published constitutes acceptance of the updated Terms to the extent permitted by applicable law.

21. Governing Law

These Terms are governed by the laws applicable in the United Kingdom.

If you are a consumer, you will continue to benefit from any mandatory consumer protection rights that apply to you under the laws of the part of the UK in which you live.

Nothing in these Terms is intended to remove or restrict rights that cannot legally be excluded.

22. Contact Us

If you have any questions regarding these Terms of Service, your order, our products, or our services, please contact us: