Refund policy

Last updated: August 23, 2026

At Berylia, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may be eligible to return your item under the terms outlined below.

Store: Berylia
Website: berylia.shop
Email: tresacompany002@gmail.com
Phone: +44 7537 170811
Address: 52 Cloncurry St, London, SW6 6DU, United Kingdom

1. 30-Day Return Policy

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be in the original packaging where reasonably possible.
Include all accessories, manuals, parts, and other items supplied with the product.
Be in a condition suitable for resale.
Be accompanied by your order number or other proof of purchase.

You do not need to provide a reason for requesting a return, although we may ask for information about the reason to help us improve our products and services.

2. Free Return Shipping

Berylia provides free return shipping for eligible returns.

Please contact our customer service team before sending any product back. We will provide the appropriate return instructions and, where applicable, a return shipping label.

Please do not send an item to the address listed above unless our customer service team specifically instructs you to do so.

Returns sent without prior authorization may experience delays in processing.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

Your order number.
A description of the problem.
Clear photographs of the item and packaging, where applicable.
Any other information reasonably requested by our customer service team.

Depending on the circumstances, we may offer a replacement, repair, or refund.

If the item is confirmed to be defective, damaged in transit, or incorrectly supplied, you will not be responsible for the return shipping costs.

4. Change-of-Mind Returns

If you simply change your mind about your purchase, you may request a return within 30 days of delivery, provided the product meets our return conditions.

The item should remain unused, complete, and in its original condition and packaging where reasonably possible.

Once the returned item has been received and inspected, we will process the applicable refund.

5. No Restocking Fees

Berylia does not charge restocking fees.

You will not be charged an additional fee simply because you return an eligible product.

6. No Final Sale Items

Berylia does not currently designate any products as final sale items.

Unless otherwise stated in a specific product listing or required by applicable law, our products remain eligible for return in accordance with this policy.

7. How to Request a Return

To start a return, contact our customer service team at:

Email: tresacompany002@gmail.com
Phone: +44 7537 170811

Please include your:

Full name
Order number
Product name
Reason for the return, if applicable
Photos or other supporting information if the item is damaged, defective, or incorrect

Our team will review your request and provide the next steps.

8. Return Approval

All return requests are reviewed before the item is sent back.

Once your request is approved, you will receive instructions regarding where and how to return the product.

Please ensure that the returned package is securely packed to prevent damage during transportation.

9. Refunds

Once we receive your returned item, it will be inspected to confirm that it meets the applicable return conditions.

After the inspection is completed, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used to place the order.

The amount and timing of the refund may depend on the circumstances of the return and the payment method used.

Your bank or payment provider may require additional processing time before the refunded amount appears in your account.

10. Partial Refunds

In certain circumstances, a partial refund may be appropriate if an item has been returned in a condition that does not meet the requirements of our return policy, for example where the item has been used, damaged, or is missing components.

We will communicate with you before applying any applicable reduction to your refund.

This does not affect your statutory rights where applicable.

11. Exchanges

If you would like to exchange an item for a different product or variation, please contact our customer service team.

Depending on stock availability, we may be able to arrange an exchange. If an exchange is not available, we may instead process a return and refund in accordance with this policy.

12. Orders That Arrive Damaged

If your parcel appears damaged when delivered, we recommend documenting the condition of the packaging and product with photographs.

Do not dispose of the damaged product or packaging until we have advised you that it is no longer required.

13. Missing or Incorrect Items

If an item is missing from your order or you receive the wrong product, contact us with your order details.

We will investigate the issue and, where appropriate, arrange a replacement or refund.

14. Return Conditions and Statutory Rights

Nothing in this Return & Refund Policy is intended to limit or exclude any rights you may have under applicable UK consumer protection law.

Where applicable, your statutory rights remain unaffected by this policy.

Certain products may also be subject to specific legal or safety requirements that affect how they can be returned.

15. Refund Delays

If you have received confirmation that your refund has been issued but it has not yet appeared in your account, please first allow your payment provider or bank time to process the transaction.

If you still have not received your refund after a reasonable processing period, contact us at tresacompany002@gmail.com and provide your order details so that we can assist you.

16. Contact Us

If you have any questions about returns, refunds, damaged products, or exchanges, please contact Berylia:

Berylia
52 Cloncurry St
London, SW6 6DU
United Kingdom