Refund policy

Last updated: August 30, 2026

At Berylia, we want you to be completely satisfied with your purchase. If your order does not meet your expectations, you may be eligible to return it under the terms outlined below.

Berylia
52 Cloncurry St
London, SW6 6DU
United Kingdom

Email: tresacompany002@gmail.com
Phone: +44 7537 170811
Website: berylia.shop

1. Returns

We accept eligible returns within 30 days of delivery.

To be eligible for a return:

The return request must be submitted within 30 days of receiving your order.
The product should be unused and in reasonable condition.
The product should be free from damage caused after delivery.
Where possible, the product should be returned with its original packaging, accessories, and components.
Proof of purchase or your order number may be required.

For furniture and sofa products, please take reasonable care when handling, assembling, storing, and preparing the item for return.

Products damaged through misuse, neglect, improper assembly, or other handling after delivery may not qualify for a full refund. This does not affect your statutory consumer rights.

2. How to Request a Return

To start a return, contact us at tresacompany002@gmail.com with:

Your full name
Order number
Product you wish to return
Reason for the return
Photos or other relevant information, where applicable

Our customer service team will review your request and provide the appropriate return instructions.

Please do not send an item back before contacting us and receiving return instructions.

This helps ensure that your return is processed correctly.

3. Return Method

Approved returns are handled by mail.

Once your return has been approved, we will provide you with the necessary return instructions.

Return shipping is free for eligible returns.

Customers should follow the return instructions provided by Berylia. If you arrange a return independently without following our instructions, we may not be able to reimburse additional or unauthorized shipping costs.

4. Damaged, Defective, or Incorrect Items

Please contact us as soon as possible if your order:

Arrives damaged
Has a manufacturing defect
Is missing important components
Is materially different from the product ordered
Contains the wrong item

For damaged or defective furniture, please provide clear photographs of the product and packaging when contacting us. This allows us to assess the issue and determine the appropriate solution.

Depending on the circumstances, we may offer a repair, replacement, exchange, or refund.

You will not be responsible for return shipping costs for an item that is confirmed to have arrived damaged, defective, or incorrect.

Your statutory consumer rights remain unaffected.

5. Refunds

Once an eligible returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used to place the order.

Berylia aims to process approved refunds within 14 days.

Please note that your bank or payment provider may require additional time to process the refund and display the funds in your account. The time required can vary depending on the payment provider.

6. Full Refunds

Where an eligible return is accepted and the product is returned in an appropriate condition, you may receive a full refund for the returned product.

Because Berylia provides free standard shipping, there is generally no standard delivery charge to deduct from your refund.

Where applicable, any refund of delivery charges will be handled in accordance with your statutory consumer rights and the circumstances of the return.

7. No Restocking Fees

Berylia does not charge restocking fees.

You will not be charged a fixed fee or percentage of the product price simply for returning an eligible product.

8. Exchanges

Berylia accepts exchanges.

If you would prefer an alternative product or replacement, please contact our customer service team.

Depending on product availability and the circumstances of the return, we may be able to arrange an exchange or replacement.

Where an exchange is not possible or appropriate, an eligible refund may be provided instead.

9. Product Condition

Our standard return policy applies to new products.

Products should be returned unused and in reasonable condition. Where possible, customers should use the original packaging and include all accessories and components.

We understand that customers may need to handle a product to determine whether it is suitable. Any inspection or handling should be reasonable and should not cause unnecessary damage or deterioration.

Nothing in this section limits any statutory rights you may have.

10. Items That Cannot Be Returned

Berylia does not designate any products as final sale items.

However, a return may be refused or a refund may be reduced where a product has been damaged after delivery through misuse, neglect, improper assembly, unauthorized modification, or other handling that is not attributable to Berylia.

This does not affect your statutory consumer rights.

11. Furniture-Specific Returns

As Berylia sells sofas, sofa beds, lounge chairs, and other furniture products, customers should take particular care when preparing an item for return.

Where reasonably possible:

Disassemble the product carefully if it was originally supplied for assembly.
Include all components, accessories, and instructions.
Use the original packaging where available.
Protect the product from dirt, moisture, and damage during return transportation.

If the original packaging is no longer available, please contact us before arranging the return so we can advise you on an appropriate packaging method.

12. Cancellation Rights

If you are a UK consumer, you may have additional rights under applicable UK consumer protection legislation, including rights relating to distance contracts.

Where applicable, these rights may allow you to cancel an order within the statutory cancellation period, subject to relevant legal conditions and exceptions.

Nothing in this policy is intended to limit or exclude any statutory rights you may have.

13. Order Cancellations

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at tresacompany002@gmail.com.

We will make reasonable efforts to accommodate cancellation requests received before dispatch.

Once an order has been dispatched, you may need to follow the applicable return procedure and any applicable statutory cancellation rights.

14. Refund Delays

If you have been notified that your refund has been processed but the funds have not yet appeared in your account, we recommend:

Checking your original payment method.
Checking with your bank or payment provider.
Contacting us if the refund has not appeared after the applicable processing period.

We will be happy to assist with verifying the status of your refund.

15. Return Shipping Costs

Eligible returns are provided with free return shipping.

Berylia does not charge customers a restocking fee for eligible returns.

Customers should follow the return instructions provided by our customer service team to ensure that the return is handled correctly.

16. Contact Us

If you have any questions about returns, refunds, exchanges, cancellations, or damaged products, please contact us: